Citizen Experience
Tech-Driven Reforms Enhance Vietnam’s Transparency
Revolutionising Authentication: Singapore’s e-Apostille System
The Philippines Joins ARENA-PAC, Launches Chatbot “Revie”
The Philippines was chosen as one of the pilot countries to be connected to the Arterial Research and Educational Network in the Asia Pacific (ARENA-PAC); the country’s internal revenue announces the availability of the enhanced chatbot “Revie.”
EXCLUSIVE! Simple, Seamless and Secured Citizen Services: Unlocking the Secrets of Digital Government Success
Exceeding citizen expectations with personalised and consistent experiences while lowering costs and boosting productivity and collaboration.
Vietnam Ministry of Information and Communications Launch 50 Digital Platforms
Platforms for digital governance include cloud computing, local government services, security operation centres, information systems for administrative procedures, virtual assistants, digital maps and online meetings.
The Impact of the Philippines’ Smart City Initiatives on Enhancing Citizen Services with Charles David Ramos, Head of Information Technology, Makati City, Philippines
Smart city tech has many practical applications, including streamlining municipal operations and enhancing the quality of life for residents and businesses.
Reducing Digital Gap in Thailand
The government wants to close the digital divide and accelerate the digital transformation to make public service accessible to all citizens, especially those who come from socioeconomically disadvantaged backgrounds.
New Zealand Deploys Broadband Connectivity Initiative
A new government-led initiative, the Remote Users Scheme, will provide broadband and connect New Zealand’s most remote communities. The Minister for the Digital Economy and