Citizen Experience
Tech-Driven Reforms Enhance Vietnam’s Transparency
Revolutionising Authentication: Singapore’s e-Apostille System
Philippines Digitises Motor Vehicle Registration
The government has enabled the LTMS portal, allowing people to submit and renewed motor vehicle registration online for private individuals, companies and organisations.
Hanoi, Vietnam Digitalises Process to Exchange International Driving Licences
Applications for the exchange of international driving licences can be submitted through the official portal, with dossiers including a portrait photo, a copy of a driver’s license, and a citizenship certificate or passport.
Indonesia Expands E-Government Innovation Hub
The country added seven provincial governments to Public Service Innovation Network Hub to accelerate e-government implementation in cities and regions.
Singapore’s Efforts to Preserve Trust in a Post-Pandemic Era
For economies to realise the potential of digital transformation, it is critical to build trust as they develop and adopt digital technologies.
EXCLUSIVE! Customer Loyalty: The Engine of Profitability
Long-term profitability is derived from loyalty through maintaining consumer trust and the security of services.; Know-Your-Customer is foundational to building loyalty!
NSW’s Digital Solutions for Child Checks Take Lead
The NSW government is utilising technology to improve the renewal process for Working with Children Checks by piloting the use of photo verification to offer a new convenient and secure online government service.