Citizen Experience
Tech-Driven Reforms Enhance Vietnam’s Transparency
Revolutionising Authentication: Singapore’s e-Apostille System
The Philippines to Introduce National Mobile ID Programme
To facilitate citizens who are still waiting for their physical cards, the government is introducing a mobile version of the national mobile ID to support the rollout of its new Philippine Identification card.
Innovative, Accessible Digital Experiences for People With Disabilities
Section 508 of the Rehabilitation Act mandates the public sector to create digital experiences that are widely usable, highly accessible and all-inclusive.
Adoption of Facial Recognition Technology in U.S. Government
U.S. Federal agencies are expanding their use of facial recognition technology, especially in digital access or cybersecurity, domestic law enforcement, and physical security.
Vietnamese Government Unveils Online Safety Handbook
The manual points out ten things to know when working remotely, such as installing strong passwords, enabling firewalls, updating software, installing anti-malware software, and encrypting and backing up data.
Implementing Cloud-Based Modernisation Programme in Victoria
The technology serves both as a lens, delivering clarity about the needs of the community, and a catalyst, for enhanced employee and community experiences through ongoing innovation.
EXCLUSIVE: John Mackenney, Principal Digital Strategist, APAC, Adobe, on Public Sector Strategies to Develop Digital Solutions to Enhance Citizen Experience
John explores personalised, contextual and consistent digital solutions as a powerful and efficient strategy for public sectors to enhance citizen experience.