Prime Minister Pham Minh has ordered raising the proportion of people using online public services from the present 18% to 50% by the end of 2023. Pham made the announcement while chairing a meeting aimed at seeking ways to accelerate administrative procedure reform held in Hanoi earlier this week.
Minh asked for the effective implementation of Resolution No.02 on the continued implementation of major tasks and solutions to improve the business environment and national competitiveness in 2022. Also, the scheme on developing the application of data on population, identification and electronic authentication data for national digital transformation for the 2022-2025 period.
He requested authorities to simplify 59 administrative procedures between state agencies and increase the satisfaction level of people on administrative procedure settlement to 80% by 2023 and 90% by 2025. The rate of administrative documents received and processed online via public administrative units must achieve over 90%. Further, by the end of June next year, all the documents handled by ministries and agencies and provincial-level administrative agencies must be processed online.
So far, Vietnam has reduced and simplified over 1,100 business regulations and approved the plan to reduce and simplify 1,700 regulations at 125 legal documents. Meanwhile, 699 administrative procedures have been approved for decentralisation, accounting for 13.47%. Currently, there are 11,699 one-door administrative units nationwide, including 57 provincial-level units.
53 out of 63 localities have integrated into the public service portal and the electronic one-stop information system. The nation has provided 3,805 public services online at levels 3 and 4 with more than 2.8 million accounts. Over the last eight months, over 4.78 million documents were processed online, three times higher than the same period last year while more than 129.6 million documents were synchronised, doubling the figure made in the same period in 2021. More than 2.6 million online payment transactions worth over US$ 117 million were carried out, 16 times higher than the same period last year.
In 2020, Vietnam approved the National Digital Transformation Programme by 2025, with an orientation toward 2030. The programme will target businesses, cooperatives, and business households that want to adopt digital transformation to improve their production, business efficiency, and competitiveness.
Under the strategy, all national databases including those for population, land, business registration, finance, and insurance should be online and connected, with shared data on a government reporting information system. The inspection of state management agencies must be done through digital systems and information systems. The annual labour production is to be increased by 8% by 2030.
It also aims to make 50% of banking operations by customers electronic, 50% of the population own digital checking accounts, and 70% of customer transactions made through digital channels. 50% of decisions on lending, small, and consumer loans of individual customers are expected to be automated and 70% of work and service records at credit institutions will be processed and stored digitally. By 2030, the government wants the digital economy to contribute around 30% to the GDP. It also aims to be among the top 50 countries in e-government development and the third in ASEAN by the end of this decade.